Understand Your Options. Know Your Next Step.
See how the program works—for your business and your people.
Explore program overviews, documented case studies, and employer and broker materials. Enrolled members can find videos and instructions to help them understand their benefits and contact the right team.
Need help with your own benefits, care, or a bill? Visit Member Help or call 833-200-3095. Looking for HR support? See HR Services.
Find the Information You Need
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Interactive Training
Transperra Educator/Employee Education Portal
Open the interactive education portal in a new window to explore guided lessons about the program and your benefits. When you close the portal window, you come right back here to the Transperra resources page.
For employers and brokers · How to Get Started
A Clear Path From Evaluation to Engagement
- 01
Review Your Plan
Tell us about your group, current costs, and goals so we can evaluate fit and the information needed.
- 02
Build the Right Approach
Work with your advisor and plan partners to select the program, benefits, and implementation requirements.
- 03
Help Members Engage
Introduce the app and support team, explain when to contact us, and show how eligible $0 benefits work.
- 04
Track the Results
Review engagement, medical and pharmacy activity, and savings against documented benchmarks.
Know What Happens Before Your Plan Goes Live
A successful launch connects the program design, plan administration, and member education. We establish responsibilities and requirements with your advisor and participating plan partners.
- 1.Evaluate the Opportunity: Start with your goals, current approach, group information, and available plan data. We identify what is needed to evaluate options and develop a proposal.
- 2.Select the Program: Review available plan options, underwriting where applicable, services, fees, participation requirements, and responsibilities. Confirm the scope in the proposal and applicable agreements.
- 3.Prepare for Launch: Coordinate the required eligibility information, plan configuration, partner workflows, member access, and education. Resolve implementation requirements before the effective date.
- 4.Educate and Support Members: Explain the available benefits, app access, support channels, engagement requirements, and when to contact the team before planned care or an expensive prescription.
- 5.Review Activity and Results: Review available engagement information, medical and pharmacy activity, documented savings, and opportunities to improve program use.
Who Does What
- Employer: Provide required group information, make program decisions, and support employee communication.
- Broker or Advisor: Help the employer evaluate options and coordinate the proposal and implementation process.
- Transperra: Deliver the selected navigation, advocacy, cost-containment, technology, and reporting services within the agreed scope.
- TPA and Plan Partners: Perform the administration, eligibility, claims, pharmacy, clinical, and other responsibilities assigned in the selected arrangement.
- Member: Use the approved support channels and follow the engagement and care-arrangement requirements for the available benefits.
Your implementation plan identifies responsible parties, dependencies, and the launch schedule. Timing depends on the selected program and the completeness of required information.
Explore the program options →Materials provide general program information. Your plan documents and approved arrangements determine coverage, eligibility, and benefits.
